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CL&P: 'Vast Majority' of Customers Will Be Restored by Monday or Tuesday

Utility still had 250,000 customers without power on Thursday morning.

CL&P's projection for restoring the "vast majority" of its customers was "Monday or Tuesday," according to William Quinlan, a senior vice president for the utility.

"This is an estimate, it is not a guarantee," Quinlan said, adding that pockets of customers in particularly difficult areas would probably go beyond that date.

Quinlan said about 2 percent of customers would likely fall into that category.

The number of lineman being brought in from outside the company was expected to go from 1,080 on Wednesday to about 2,000 in the next several days, Quinlan said.

Of the thousands of "trouble spots" still left to repair, Quinlan said, some  involve trees on power lines but other — at least 1,000 — involve placing new poles.

"Our singular focus is on the 250,000 customers who remain without power," he said.

Dottie Konarski November 01, 2012 at 01:33 PM
The Petersen Road area is still without power. When you call either of the numbers listed for Northeast Utilities you get a recording stating that the number is not in service and to please make sure you have the right number and try again. How can one report an outage if they can't reach Northeast Utilities? I heard stories about the workers forgetting to plug in certain areas during the last storm which left pockets without power. It certainly is frustrating!
Dottie Konarski November 01, 2012 at 01:39 PM
I apologize....your column today states that the area in question now has power. It still doesn't explain, though, why Northeast Utilities was giving people the brush off. THEY are the ones that requested people to call to make sure they had the info on where there was no power and then they put a recording on to turn you away.
Chris Dehnel (Editor) November 01, 2012 at 01:41 PM
It's OK Dottie, the power came back after 9 p.m. last night there.
Frank November 01, 2012 at 02:42 PM
I'm still out on Willow St! It appears most of the houses around me have power, maybe some generators. The thing that's frustrating is the lack of communication with CL&P. They leave us in the dark literally and figuratively. When I sign into my account under outage status it says no info avail. I think by the 4th day they would at least be able to tell you something!
Maria Giannuzzi November 01, 2012 at 03:33 PM
Frank, check with your town. They should have a CL&P liaison who can provide information. The whole point of the liaison was to improve communication and cooperation between an individual town and CL&P. It is my understanding that most towns opted for the liaison.
James Bond November 03, 2012 at 08:10 PM
Monday or Tuesday of what month?
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